Service Management Office Specialist (all genders)

Service Management Office Specialist – is that you?

Think ahead, implement with heart – Are you a visionary who is passionate about driving new solutions forward? Then we look forward to turning your ideas into reality together.

Good reasons to become part of our team

• Remote first: Efficient working and the opportunity to balance professional and private requirements.
• Growth opportunities: With us, you have the choice: clear development prospects from junior to management roles, be it in disciplinary team management or technical management.
• Innovation & future technologies: With us, you will work on exciting projects with the latest SAP technologies and design digital solutions that really drive companies forward.
• Flexibility that suits you: You have the flexibility to arrange your working hours and weekly hours to suit your needs – whether full-time or part-time – to create a perfect work-life balance.
• Benefits: Prepaid card for food & beverages, private health insurance.

Your impact with us

• Support the creation and preparation of service reports and ensure the data quality and consistency across service operations. 
• Assist in monitoring SLA-related data and help ensure transparency of service performance efficiency. 
• Support administrative service processes, such as timesheet consolidation, reporting preparation, and billing-related activities in a reliable and structured manner. 
• Coordinate closely with internal teams to ensure smooth communication, efficient follow-up and seamless operational coordination. 
• Maintain and support service-related tools including ticketing and reporting systems, to optimize workflow and ensure reliable data quality.
• Handle invoice-related requests and clarify invoice queries or discrepancies with customers (on First Level) and with internal business units in a professional and solution-oriented way. 

What makes you the perfect fit

• You have initial experience in administrative or service-related roles (e.g. back office, service management, reporting) or a comparable background.
• Confidence in working with structured data, Microsoft Office applications, and service-related tools such as ticketing or reporting systems. 
• A structured, reliable and detailed oriented way of working with a strong focus on consistency.
• Strong communication skills for effective interacting with internal teams and customers in an operational environment. 
• Good written and spoken English, with confidence in working within an international setting. 
• Curiosity, eagerness to learn and motivation for continuous professional and personal development.