Service Management Specialist (all genders)

Service Management Specialist – is that you?

Think ahead, implement with heart – Are you a visionary who is passionate about driving new solutions forward? Then we look forward to turning your ideas into reality together.

Good reasons to become part of our team

• Remote first: Efficient working and the opportunity to balance professional and private requirements.
• Growth opportunities: With us, you have the choice: clear development prospects from junior to management roles, be it in disciplinary team management or technical management.
• Innovation & future technologies: With us, you will work on exciting projects with the latest SAP technologies and design digital solutions that really drive companies forward.
• Flexibility that suits you: You have the flexibility to arrange your working hours and weekly hours to suit your needs – whether full-time or part-time – to create a perfect work-life balance.
• Benefits: Prepaid card for food & beverages, private health insurance.

Your impact with us

• You continuously optimize internal service processes and implement best practices to improve service quality and efficiency in the long term.
• You proactively ensure that the agreed service level agreements (SLAs) are adhered to in order to guarantee first-class customer satisfaction.
• You will be responsible for the quality management of services and will create service reports.
• You will work closely with other teams to ensure that all service requirements and IT resources are effectively coordinated and implemented.
• You are interested in developing and maintaining internal service tools (ITSM).

What makes you the perfect fit

• You have experience in service management and using service tools, such as ticket systems.
• Communication is your strength: you can express yourself clearly and convincingly at all levels.
• You have business fluent English skills at C-level (CEFR).
• You are curious, eager to learn, and motivated to continuously develop yourself.