Your personalized service made to measure
Operating SAP systems securely requires specific know-how. Building this up in the company costs time as well as money and ties up personnel resources. No matter if you need support, managed services or maintenance and licenses – contact us. We provide you with flexible, fast and reliable services. This enables your IT to fully concentrate on their core business and focus more on strategic issues and processes.
Managed Services
For systems to run stably and to remain up-to-date, it takes time and the corresponding know-how. For many IT departments, this is hardly manageable. Don’t worry, that’s what we’re here for. We take care and tackle it, reliably and flexibly, just as needed. With our Managed Services, you can be completely reassured and concentrate on other tasks.
Providing your own basic support of SAP systems is time- and money-consuming. That’s why we ensure that your SAP systems will have maximum availability and flexibility – either during your employees’ vacation times or 24/ 7 year-round, at calculable costs. For this purpose, we collaborate closely with your employees. Thanks to our experience with many different customer systems, we quickly find the best solution.
We offer comprehensive services around the monthly SAP Security Notes to keep your systems up-to-date and secure. You can choose between different service packages: Basic includes our free monthly newsletter offering information on the SAP Security Notes. Within Standard, we provide individual recommendations for action, and within Extended we take complete care of your SAP systems security.
From a risk perspective, implementing and managing an authorization concept is of high importance, but looked at from an operational point of view it is of downstream importance and requires in-depth expert knowledge. We would be happy to take over the entire maintenance of authorizations and the authorization concept for you – individually customized to your requirements.
Operating and maintaining SAP systems at all levels is one of our core competencies. By having our support and project teams work together on this, we can offer you an all-round service – from upgrade post-processing, to post-processing of notes and adjustments during operation as well as to first, second and third level support. Upon your request, we operate and maintain the entire application or just certain parts of it, even around the clock.
Whether message archiving, certificate monitoring or system landscape maintenance – we take care of standard tasks in your SAP PI (Process Integration)/PO (Process Orchestration) landscape and actively monitor the communication channels and their message processing. If necessary, we notify the right partners and work with you to resolve problems and errors. This gives you more time to focus on your core business.
Support
Just as important as a successful implementation of your SAP systems is perfectly organized support, both at the application and at the basic level. Whether you need expert knowledge from time to time, want to outsource your support business completely, or want quick help in case of emergencies – our support team of experienced consultants is at your service.
Service focus
Incidents, changes, service requests – we provide support on demand and as requested, for example in the event of personnel bottlenecks or emergencies.
Support team and process
Experienced consultants in permanent customer support teams help you in German and English, remotely or on-site, with customer-specific know-how.
Support areas
- SAP Basis
- SAP Accounting
- SAP Logistics
- SAP Business Intelligence
- Authorizations
- Business Technology Platform
- Development
- Customized solutions
Service Level Agreements
Whether service time, response time or priority of incidents – choose the scope of services according to your needs.
Support levels
- 1st level support: end user support
- 2nd level support: key user support
- 3rd level support: in-house consultant support
Pricing
From a monthly flat rate to billing for services rendered according to time and effort, we offer you various options.
SAP on Azure
Increasing digitization and the introduction of cloud solutions require high computing capacities – reliable, powerful and secure. With SAP on Azure hosting, we provide you with an IT infrastructure operated by SAP-certified data centers in Europe. SAP on Azure is the industry’s most powerful SAP cloud infrastructure with high reliability and scalability.
With SAP on Azure in combination with our many years of SAP experience, we offer you a unique all-round carefree package and, if you wish, we can take full care of the operation of your SAP systems: Choose your service level agreement up to 24/7 support with flexible contract terms, including Managed Service SAP Basis. And if you need more capacity, performance can be increased within a very short time. SAP on Azure is the ideal platform for SAP S/4HANA and the digital transformation of your business.
Playfully test SAP S/4HANA with the Sandbox
You want to test SAP S/4HANA without any risk? SAP on Azure is ideal for running an SAP S/4HANA sandbox. On it, you can test SAP S/4HANA functions in a protected area, isolated from your system environment. We tailor the test environment to your requirements at a fixed price – including your own data and processes. Positive side effect: With a sandbox, costs and duration of a migration project can be calculated more precisely. The best preparation for an SAP S/4HANA migration.
IDES Hosting
We also offer hosting of the SAP Internet Demonstration and Evaluation System (IDES). The test and training system reproduces business processes in model companies with exemplary application data. Customers can experiment and test under realistic conditions. We provide you with a high-performance system within a few days, which you can use as long as you like, whether for three months or a year. Short hosting periods mean that IDES systems can also be activated for projects at short notice and be quickly terminated again. A fully independent IDES system allows you to carry out risk-free tests of new business functions.
SAP Licenses and Maintenance
Whether it’s a new SAP system, a switch to SAP S/4HANA, or changes in the number of users – your needs and requirements for licensing and maintenance constantly change. The variety of license models is large and accordingly it is difficult to select the optimal licensing concept. Benefit from our expertise in licensing consultation: We design your licensing in a future-proof way and help you to acquire licenses that comply with your requirements and corporate regulations. In doing so, we make sure that you will get the best possible conditions.
Being an SAP Value Added Reseller, we also meet SAP’s high-level requirements in terms of SAP service and support. We take care of the professional maintenance and service of your software and fulfill the deliverables stipulated in the SAP maintenance contract such as SAP First and Second Level Support. By this, you can be sure that your software is always ready for operation and up-to-date throughout its lifecycle.
We will be glad to help.
Do you have any questions about our services or would you like advice on your future projects? You are welcome to contact us!
