Kontakt

Ansicht
Dokumentation

/SPE/RET_WRONG_ASN_MONTR - List of Service Part Returns

/SPE/RET_WRONG_ASN_MONTR - List of Service Part Returns

SUBST_MERGE_LIST - merge external lists to one complete list with #if... logic for R3up   Fill RESBD Structure from EBP Component Structure  
This documentation is copyright by SAP AG.
SAP E-Book

Purpose

The SPM returns deliveries can be displayed in the new Returns Delivery Monitor.

The Returns Delivery Monitor can also be used for:

  • ,,Cancellation of Customer Confirmations (ASNs) received from the Dealer Portal (ICH)
  • ,,Forcing the distribution of SPM Returns Deliveries to EWM
  • ,,Closing of SPM Returns Deliveries with expired RMAs.

Integration

Prerequisites

Features

Selection

The selection screen provides several selection criteria to list the Returns Deliveries - especially the RMA number and the expiration dates.

In the section "Selection Control Data" you have to choose if you want to list:

  • ,,Customer Confirmations (ASNS) that can be cancelled
  • ,,SPM Returns Deliveries for forcing their distribution
  • ,,SPM Returns Deliveries for closing of expired RMAs

or

  • ,,All SPM Returns Deliveries.

Standard Variants

Output

Activities

Cancellation of Customer Confirmations (ASNs) received from Dealer Portal (ICH)

If a dealer has submitted a wrong ASN the process can be reversed by submitting a cancellation ASN from ERP to ICH using the Returns Delivery Monitor.

The cancellation can only be performed if the delivery is not distributed to EWM and the cancellation can only be done for the complete ASN.

When the cancellation is done the cancelled returns delivery ASN is marked with the returns ASN cancellation flag.

In the corresponding original delivery items the final RMA flag and the quantities are updated according to quantity data in cancelled ASNs.

The information about the ASN cancellation is sent to ICH with an IDOC based on standard IDoc DELVRY05.

An ASN is only shown in the list for cancellation if

  • ,,The ASN is not distributed to EWM
  • ,,All RMAs of this ASN are not yet completed (to be checked in the original delivery)
  • ,,The external expiration date of all RMAs are not expired

,,

The SPM Returns Deliveries can be selected from the header view list and the cancellation can be performed using the button "Cancel ASNs" (F7). The cancellation must be confirmed with a pop-up.

If the update of the original deliveries fails during the cancellation of the ASN this process step might be compensated using transaction /SPE/ASN02.

Forcing the distribution of SPM Returns Deliveries to EWM

For SPM Returns Deliveries the distribution to EWM is controlled by the status indicator "Delivery Confirmation Status" .

The SPM Returns Delivery is not distributed as long as one of the status indicator is equal to 'A' ("Confirmation Expected").

The Delivery Error Monitor can force the distribution of a SPM Returns Delivery by changing this status indicator so the delivery can be distributed immediately. This is used especially for error correction if information was sent to ICH portal but the portal will never send a confirmation.

An SPM Returns Delivery is only shown in the list for distribution if

  • ,,The SPM Returns Delivery is not distributed to EWM but relevant for distribution
  • ,, "Delivery Confirmation Status" is equal 'A (Confirmation expected from Dealer Portal) or the "Shipment Information Status" is equal 'A' (Shipment Information expected from Carrier Portal)

The SPM Returns Deliveries can be selected from the header view list and the distribution can be performed using the button "Distribute to EWM" (F8). The distribution must be confirmed with a pop-up.

Closing of SPM Returns Deliveries with expired RMAs

If the external expiration date of an RMA is reached the RMA cannot be processed on the dealer portal (ICH) any longer.

If the RMA was not completed from the dealer a closing of the returns delivery can be performed in ERP to inform CRM about the completion using the SPM Returns Delivery Monitor as long as the returns delivery is not distributed to EWM.

Also a special exception code regarding the closing from ERP system is used.

A Returns Delivery is only shown in the list for closing if

  • ,,The SPM Returns Delivery is not distributed to EWM
  • ,,The SPM Returns Delivery is an original delivery and at least one RMA is not closed

The SPM Returns Deliveries can be selected from the header view or the item view of the list and the distribution can be performed using the button "Close Service Part Returns" (CTRL+F1).

The closing must be confirmed with a pop-up. If an RMA that is not yet expired is selected for closing an additional pop-up will inform about that RMA and has to be confirmed. These RMAs have to be closed in the Dealer Portal manually.

The closing can also be performed in background mode using button "Closing in the Background" (F9) on the selection screen. In background mode only RMAs with expiration date in the past are closed.

The new customizing table /SPE/RET_EXC_COD is used to maintain the exception code for closing of Returns Deliveries. There you can maintain the exception code for "Messages from SAP ICH Dealer Portal" and another for "Messages from Carrier Portal".

Example






Addresses (Business Address Services)   BAL_S_LOG - Application Log: Log header data  
This documentation is copyright by SAP AG.

Length: 6156 Date: 20240416 Time: 062037     sap01-206 ( 103 ms )