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03863 - SAP Marketplace needs urgent improvements

03863 - SAP Marketplace needs urgent improvements

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SAP Marketplace needs urgent improvements

As much as I like the Marketplace to find notes and download my
support packages and patches I would like to point out some problem
areas that need urgent improvements, if this is the tool we are
supposed to use (and want to use) for everything.

I thought by putting it up here it gets to the responsible department
faster.

Here is my list of improvements:

1) Combine swcenter and swcenter-main.
The first web-site allows me to download my support packages and SPAM
updates but not kernel patches where the second web-site allows the
kernel patches and support packages but no SPAM updates. I would
prefer to have one web-site with all the above.
2) Speed up that server
Even on my T1 line it sometimes takes > 30-45 seconds to get to the
next selection/screen.
3) Increase CGI time limit
When requesting a program change code via a dial-up line I regularly
get a CGI time out before the change code is issued.
4) Extend inbox functionality
I cannot add additional texts to a log unless the message is on the
customer side.
I cannot close the log unless it is on the customer side.
Allow logs to be updated in the "traditional OSS" even if they have
been created in the Marketplace. That at least would allow me to add
additional information or close them. At this time I get an
information message letting me know that the log can only be updated
in the Marketplace.
5) Message search
Allow message search by reporting person
6) Message wizzard
The wizzard is probably the slowest web-page in the Marketplace!
First of all combine the screens!!!!!
On the first screen I just can select the customer number (should be
defaulted after I'm already logged on with a customer specific ID.
The release should default to the release according to my system
records.
Now I have to go to the next screen which shows me my operating
system. This screen could already be included on the first screen
after the customer information is already available.
Again on another screen I have to enter the component but cannot
enter the sub-components even if the select fields are on the screen.
So I have to enter them on the following screen.
And now I finally can enter the subject and the main text.
Half those screens should/could be combined to speed up the entery of
a new log especially after this process is soooo slow.
7) Allow system information update
I have not found this function yet in the Marketplace.
8) Allow new OSS users to be created
I have not found this functionality either.
9) After I don't have a direct connection to OSS from some of my
customers I have to use a dial-up line to the Marketplace. If it's
already too slow with a T1 just imagine the reponse times on a 24K
line.

That's for starters. I really would like to use the Marketplace as
the only connection to SAP (replacing my direct frame relay
connection) but unless we have a much faster reponse time and ALL
functionality we currently have with "traditional OSS" this will not
be sufficient.

Gerd


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