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05022 - OSS Service Level Agreements
BAL_S_LOG - Application Log: Log header data Fill RESBD Structure from EBP Component StructureThis documentation is copyright by SAP AG.
OSS Service Level Agreements
Hi!All we have is a little folder from SAP Austria titled "Support Info".
Prio time to solve (maximum when all support levels are involved)
1 3 days
2 7 days
3 2 weeks
4 4 weeks
I do not think that this is a formal SLA you can insist on...
And the "time to help" is very strongly dependent on the people
who read your message and the level of seriousness and detail
you provide...
Kind regards
Rudi
-----Ursprüngliche Nachricht-----
Von: Sugg, Chris [mailto:cgcsuggZn...]
Gesendet: Montag, 11. Februar 2002 14:47
An: SAPLIST (E-mail)
Betreff: OSS Service Level Agreements
Hello Saplings.
I am looking for any service level agreement documents that exist between
SAP and the customer for OSS messages that have been opened up. I have
looked in OSS but could not find anything. Does anyone know of such a
document?
Thnx,
Chris Sugg
SAP Basis Administrator
NACCO Materials Handling Group
1400 Sullivan Drive
Greenville, NC 27834-2011
CGCSUGGZN...
Phone: (252) 695-1912
Fax #: (252) 931-0934
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