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CPIEF02 - Service Agent is not able to send a service request - action required. ( OS/400 )

CPIEF02 - Service Agent is not able to send a service request - action required. ( OS/400 )

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Message : CPIEF02
Service Agent is not able to send a service request - action required.

Message Long Text :

Cause . . . . . : Service Agent is trying to send a service request, but is not able to place it.
Recovery . . . : Check the Electronic Customer Support (ECS) service configuration and if applicable; the ECS line description, modem, and telephone line. Service Agent cannot send a service request if the ECS communications resource is being used by another job. If possible, make the ECS service configuration, line description, modem, and telephone line available to allow Service Agent to send the service request. If the ECS service configuration, phone line, modem, and line description are available, there may be a problem. Contact your local IBM Service representative. You may also be able to make use of the Service Agent line control function. Use the CHGSRVAGTA command for more details about the line control function.

Message File : QCPFMSG
Library Message File : QSYS2924


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Length: 3252 Date: 20240329 Time: 115035     sap01-206 ( 2 ms )