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Social Services Eventing (New) ( RELN/CRMSOS/SSE )

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Short text

Social Services Eventing (New)

Use

As of Release KMD Social Services CRMSOS 501, you can use Social Services Eventing (SSE) in the Social Services component. SSE supports the asynchronous execution of SSE subscriptions (parameterized BRF rules). The subscriptions can be incorporated at any exit (BAdI exit, PPF action, and so on) of the respective application components. This makes it possible to define the triggering of automated actions in the Social Services environment whenever a particular event occurs. Such actions include the creation of automatic case notes, the notification of caseworkers, and the changing of business partner data.

Social Services Eventing is based on the Business Rule Framework. The control parameters of SSE events are set independently of the BRF settings in a separate IMG activity, where you can also define subscription templates. Preconfigured templates enable caseworkers to create SSE subscriptions in the BSP application CRM_EVT_SUBSCRIPTION with a minimum effort.

Effects on Existing Data

Effects on Data Transfer

Effects on System Administration

Effects on Customizing

You make the relevant settings in Customizing for CRM by choosing Customer Relationship Management -> Industry-Specific Solutions -> Public Sector -> Social Services -> Common Functions -> Social Services Eventing.

Further Information

For more information, see Social Services Eventing in the SAP Library.

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