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SAPphone: New Interface for Telephony Functions ( RELN46C_BCSRVCOMTEL_1 )
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Short text
SAPphone: New Interface for Telephony Functions
Use
Up until now, many telephony functions, such as Deflect call and Conference calls, were only available in the Customer Interaction Center. As of Release 4.6C, all functions provided by SAPphone are also available in other applications. Up until now, users in other applications were only able to accept, initiate and end calls, display data for inbound calls or go to an application when an inbound call is received.
In addition to the enhanced function range, the SAPphone interface also provides the following advantages:
- The window is displayed as soon as an inbound call is received, without the user having to carry out an action on the screen first. Certain prerequisites are, however, required for this in the telephony environment.
- In contrast to the previous dialog box, Softphone is independent of the window in which the application transaction is processed. The user can work in parallel in both windows.
- The user guide for creating notes has been improved and made more intuitive.
- Direct access to the work center settings and the user settings.
For more information, see the documentation on SAPphone.
Effects on Existing Data
Effects on Data Transfer
Effects on System Administration
Effects on Customizing
Further Information
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This documentation is copyright by SAP AG.
Length: 1679 Date: 20240420 Time: 025316 sap01-206 ( 31 ms )
