Ansicht
Dokumentation

ISM_CIC_0001 - Make Settings for Business Partner Search/Processing Component

ISM_CIC_0001 - Make Settings for Business Partner Search/Processing Component

Vendor Master (General Section)   TXBHW - Original Tax Base Amount in Local Currency  
This documentation is copyright by SAP AG.
SAP E-Book

In this activity, you maintain the IS-M specific settings for business partner search and identification in the Customer Interaction Center.

  • The start component defines IS-M/AM or IS-M/SD as the start component for accessing the CIC framework.
    The component controls which selection criteria are used to identify business partners or which default settings are used for business partner creation. Preparation of the business partner selection list is also controlled by component selection.
  • The No Component Change indicator can be used to hide the field for component selection. This is necessary if you are only using IS-M/AM or IS-M/SD.
  • Specifying the search area defines the object of the search (business partner or household)
  • The Change of search area not possible indicator can be used to suppress the button for changing the search area, so that you cannot change the pre-defined search area.
  • The value in the Country field is used as a default value when you start processing a new customer contact.
  • The cursor position defines the search field on which the cursor is placed when the transaction is started.
  • The Search by name indicator allows you to search for a business partner by name only.
  • If you activate the Enhanced address search indicator, the system uses the major customer and P.O.box addresses in addition to the house address to identify business partners.
  • The Number of Items field can be used to define display of a dialog box that references a major customer.
  • The New Classified Order Entry indicator provides the option of using a fast entry screen with more comprehensive functionality that is designed for the SAP BP.
The following settings only apply to the dialog box hit list with the IS-M/AM component selection:
  • The sales area group field is used to identify all business partners in the selection list who have been created as a media customer or sales customer in a sales area that belongs to the sales area group.
  • Activating the Media customers only first indicator controls whether the system initially only displays any media customers found in the business partner selection list.

This information is used to make the IS-M-specific settings in the search strategy profile that you define in the IMG under:

Customer Service -> Customer Interaction Center (CIC) -> Component Configuration -> Define Profiles for Search Strategies.

Note that you must select the function module here according to the framework screen you selected.
The ISM_CIC_SEARCH_CREATE function module should be used for the following screens:

  • Screen with 6 vertical slots
  • IS-M-specific

The ISM_CIC_SEARCH_CREATE_SMALL function module should be used for the following screens:

  • L-shape screen (IS-U/IS-T/IS-M only)
  • L-shape 21" screen (IS-U/IS-T/IS-M only)
  • Classified Ad Solution 17"
  • Classified Ad Solution 21"

Display the business partner results list

The results list for the business partner search can be displayed in a separate dialog box or in the navigation or application area for the CIC.
If you select display within the CIC, the ISM_HITLIST component must be selected when you define the navigation or application area. If this component is not incorporated on any tab page, the system displays the hitlist as a dialog box.






PERFORM Short Reference   Vendor Master (General Section)  
This documentation is copyright by SAP AG.

Length: 5768 Date: 20240329 Time: 151236     sap01-206 ( 80 ms )