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ISM_PDEX_BADI_CIC04 - Control Complaint Recording for Delivery

ISM_PDEX_BADI_CIC04 - Control Complaint Recording for Delivery

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You can use the Business Add-In (BAdI) ISM_SD_CIC_CLAIMS_DEACT to control whether returns recording is to be deactivated according to your requirements for each contract item and media issue in the delivery list in the Customer Interaction Center.

The following standard settings apply to the BAdI:

  • The BAdI is not active in the standard delivery.
  • The BAdI is filter-independent.
  • The BAdI cannot be used more than once.

For information about the implementation of BAdIs in the context of the Enhancement Concept, see SAP Library for SAP NetWeaver under BAdIs - Embedding in the Enhancement Framework.






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