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ISM_PDEX_BADI_CIC06 - Control Complaint Recording for Returns

ISM_PDEX_BADI_CIC06 - Control Complaint Recording for Returns

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You can use the Business Add-In (BAdI) ISM_SD_CIC_RECALLS_DEACT to control whether complaint recording is to be deactivated according to your requirements for each return in the delivery list in the Customer Interaction Center.

The following standard settings apply to the BAdI:

  • The BAdI is not active in the standard delivery.
  • The BAdI is filter-independent.
  • The BAdI cannot be used more than once.

For information about the implementation of BAdIs in the context of the Enhancement Concept, see SAP Library for SAP NetWeaver under BAdIs - Embedding in the Enhancement Framework.






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