Support

Professional support for your IT systems is at least as important as a successful implementation. You need to be sure, at both the basis and the application level, that your business processes can be fully supported by your IT systems and that any problems that may arise can be solved within a reasonable time. That is the job of the support team.

We are happy to provide all the support you need for your end users and SAP or DCW systems. Or, if you prefer, we will help you establish a customer competence center with key users and provide second-level support in the background. No matter what kind of support you need for your SAP or DCW systems – we have solutions for the following areas:

Do you have (temporary) bottlenecks in the operation of your Basis system? Are you preparing SAP-related projects that are stretching your knowledge and resources to the limit (and beyond)? We have long-standing experience in supporting Basis operations of complex SAP landscapes.
We offer on-site or remote system management support to ensure continuous availability of applications and networks for practically any kind of SAP system.

We are also happy to help with problems that crop up unexpectedly. For example:

  • The printer won’t print even though it is switched on and can be operated from Windows
  • Performance at 11 a.m. is not optimal
  • Payroll data cannot be reported to the tax office via SAP Business Connector
  • The SAProuter to SAP fails
  • There are questions regarding the preliminary and subsequent tasks involved in copying the PRD system to the QAS system
  • There are problems with comparing certain users in the Central User Administration (CUA)
…or simply general emergency for all customers!
 

ERP Support

The SAP ERP system is the most powerful system on the market in terms of functionality. The more you use this functionality, with regard to both the number of modules and the intensity of use, the higher your support requirements will be. Providing this expert knowledge throughout the system so that support is guaranteed at all times is very difficult or even impossible for most businesses. consolut SAP Support ERP allows you to offer your users just the level of support they need without overtaxing internal resources by outsourcing additional support services to consolut.

With SAP Support ERP, consolut will provide first-, second- and/or third-level support, just as you need. Our dedicated support team in Switzerland, Germany and the U.S. enables us to respond to your requests on an on-call basis or 24/7, with guaranteed response times; the Service Level Agreement is tailored to your individual requirements. 

We support all modules of the SAP ERP system with the exception of HCM.

BI Support

SAP Business Intelligence systems (BI) are used by many businesses to provide an efficient and effective reporting system. The higher your requirements, the more expert knowledge and resources beyond normal working hours you will need to support an SAP BI system. For most businesses, it makes no sense to develop this expertise or provide these resources in-house. consolut SAP Support BI allows you to offer your users just the level of support they need without overtaxing internal resources by outsourcing additional support services to consolut.

With SAP Support BI, consolut will provide first-, second- and/or third-level support, just as you need. Our dedicated support team in Switzerland, Germany and the U.S. enables us to respond to your requests on an on-call basis or 24/7, with guaranteed response times; the Service Level Agreement is tailored to your individual requirements.

We will support all areas of your BI system, from process chains to adjusting reports. Our expertise in transaction systems makes us a knowledgeable partner in matters beyond BI as well.

AUTHORIZATIONS Support

Implementing and managing an authorization concept is crucial in terms of managing risk, but usually not a top priority in the daily running of your business. Moreover, it requires an expertise that most companies do not have, or choose not to acquire, because the appropriate resources would never be used to full capacity, leading to disproportionately high costs. That is why authorization maintenance is an area where it frequently makes sense to use external support. consolut SAP Support Authorizations is the solution: We offer first-, second- and/or third-level support for your authorization concept.

The basic idea behind consolut SAP Support Authorizations is to have consolut take care of any requests that come up in your daily work. You can focus on your strengths and outsource the remaining authorization support to consolut. We will work with you to ensure that the Service Level Agreement, especially the support and response times, meets all of your requirements. Due to our international presence and our focus on support, we are able to offer 24/7 service.