Ansicht
Dokumentation

05022 - OSS Service Level Agreements

05022 - OSS Service Level Agreements

BAL Application Log Documentation   CPI1466 during Backup  
This documentation is copyright by SAP AG.
SAP E-Book

OSS Service Level Agreements

Hi!

All we have is a little folder from SAP Austria titled "Support Info".

Prio time to solve (maximum when all support levels are involved)
1 3 days
2 7 days
3 2 weeks
4 4 weeks

I do not think that this is a formal SLA you can insist on...

And the "time to help" is very strongly dependent on the people
who read your message and the level of seriousness and detail
you provide...

Kind regards
Rudi


-----Ursprüngliche Nachricht-----
Von: Sugg, Chris [mailto:cgcsuggZn...]
Gesendet: Montag, 11. Februar 2002 14:47
An: SAPLIST (E-mail)
Betreff: OSS Service Level Agreements


Hello Saplings.

I am looking for any service level agreement documents that exist between
SAP and the customer for OSS messages that have been opened up. I have
looked in OSS but could not find anything. Does anyone know of such a
document?

Thnx,

Chris Sugg
SAP Basis Administrator
NACCO Materials Handling Group
1400 Sullivan Drive
Greenville, NC 27834-2011
CGCSUGGZN...
Phone: (252) 695-1912
Fax #: (252) 931-0934


Durban Tours - Südafrika Safari

BAL_S_LOG - Application Log: Log header data   CPI1466 during Backup  
This documentation is copyright by SAP AG.

Length: 1766 Date: 20240221 Time: 182405     sap01-206 ( 3 ms )