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AI_SDK_REPORT_EFFORT - Calculate Effort in Service Desk Message

ABAP Short Reference   Fill RESBD Structure from EBP Component Structure  
This documentation is copyright by SAP AG.

Purpose

Calculate for Service Desk message processing time.

Integration

Prerequisites

Features

This report calculates the time to process messages.

Selection

"Last Change": A time period within which messages were last changed.

"Priority": Only the times during which the messages had this priority are taken into account.

"Transaction Type": The transaction type of messages to be taken into account.

"Only Completed Messages": Only completed messages are to be selected. If the field is not set, all messages are selected, regardless of their status.

Message Number: Restricts the messages to be considered, by message number.

System ID: Restricts the messages to be considered, by system ID.

Installation Number: Restricts the messages to be considered, by system installation number.

Category: Restricts the messages to be considered, by category.

Catalog/Code Group/Code: Restricts the messages to be considered, by subject.

Standard Variants

Output

Activities

Example

Fill RESBD Structure from EBP Component Structure   General Data in Customer Master  
This documentation is copyright by SAP AG.

Length: 1349 Date: 20240531 Time: 061823     sap01-206 ( 13 ms )