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Dokumentation

CRM_MI_ORDER - Investigation: Display Document

General Material Data   General Data in Customer Master  
This documentation is copyright by SAP AG.

Purpose

Investigation display transaction

The goal of an investigation is to bring about a status decision (approved or declined) for complaints, returns, or used part returns that could not be decided via the automatic execution of business rules.

Data that is related to investigations is displayed and edited on a screen that is specially designed for these purposes. This screen always appears when an investigation work item is executed.

Following the investigation, there is a status decision which ends the workflow.

The display report CRM_MI_ORDER and the corresponding transaction CRM_MI are also available so that you can display an item that is currently in or was previously in an investigation without the existence of a work item.

Integration

Prerequisites

Any CRM transaction can be displayed, provided its items have business object type BUS2000160 (Customer Complaint Item CRM)

Features

Selection

Enter at least the transaction code of the desired CRM transaction on the selection screen. If this code is not unique, we recommend also entering the transaction type for further identification.

If you leave the Item Number field blank, all items in the document appear. Otherwise, you can specify one item for display.

Use the Observe Status indicator to specify whether you want to display an item only if, according to its system status, it was decisively affected by the investigation.

Standard Variants

Output

The report is only for display purposes; it is not possible to change data in this report.

Activities

Example

Fill RESBD Structure from EBP Component Structure   General Data in Customer Master  
This documentation is copyright by SAP AG.

Length: 1955 Date: 20240531 Time: 091634     sap01-206 ( 35 ms )