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CRM_SET_STATUS_COMPLETED - Set status Closed to Sales Documents

CRM_SET_STATUS_COMPLETED - Set status Closed to Sales Documents

CPI1466 during Backup   PERFORM Short Reference  
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Purpose

Normally, the CRM status of sales orders with the status 'completed' in the R/3 OLTP system, are also automatically set to 'completed' in the CRM system.

However, if an error should occur, you have the option of triggering this status change in the CRM system manually with this report.

With the help of this report, you can also set the CRM status of sales orders with the status 'completed' in the R/3 system, to 'completed' in the CRM system.

Integration

Prerequisites

Features

Selection

Enter transaction numbers, data with the last change and / or transaction types, and choose Execute.

Standard Variants

Output

You receive a list of transactions with the R/3 status 'open'.

You also receive the following information:

  • The leaf symbol means that the transactio nor item has the status 'open' or 'in process'; the green tick means that the transaction has the status 'completed'.
  • In the first column, you see the status of the transaction or item in the CRM system.
  • In the Item column, you see the number of the item whose status is to be changed. If you do not see a number here, it is the header status of a transaction.
  • In the Status column, you see the system statuses that are set for this transaction or this item.
  • In the further columns, the data and time of the last change made to the document and the last person to change it are displayed.
  • In the OLTP-Status column, you see the R/3 item status for the document.

If you place the cursor on a line and choose Details, you branch directly to the relevant transaction to display the transaction. Here, you can display the transaction and, if required, the status details.

Activities

The Update mode flag is not set in the standard configuration, and you receive the list of transaction whose status is to be changed in display mode. As soon as you set the flag and choose Execute the statuses for the transactions are updated.

If you execute the report in the update mode, the CRM status for the selected documents at header and item level are set to 'completed'. We recommend that you schedule this report regularly, for example, hourly. In this way, the run time of the report is shorter, and users in Internet Sales are keep up to date regarding the status of the sales order.

Example






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