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FIN_FSSC_SR_AUTO_F110 - Automatic Creation of Service Requests for payment run F110

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Purpose

You can use this program to automatically create service requests in CRM for exceptions in the proposal or payment run, so that the Financial Shared Services Center is involved in the process of resolving the problem for selected exceptions.

Integration

The system creates a service request for an exception only if no other service request already exists for the same payment run and the same problem.

There are several different ways of seeing that a service request has been created for an exception:

• You can see the service request number in the proposal and payment list.

• When editing the proposal run or displaying the payment run, you can also navigate to the service request, for example, to add further information.

• You can use program FIN_FSSC_SR_FI_REPORT to display a list of service requests created in Financials. To restrict the selection, you can enter the application area (PAY_AUTOM), select the parameter for automatically created service request, and optionally enter the payment run date and ID.

Prerequisites

You have maintained the Customizing activities for automatic service request creation (application FINANCIALS, application area PAY_AUTOM, activitiy F110). For further information, see How Shared Services Framework Integration Works.

Note:The number of the messages in Customizing (message class FZ, numbers between 500 and 599) corresponds to the item indicator of the exceptions in the proposal and payment list, for example:

Indicator 003 (Item is blocked for payment) corresponds to message FZ 503.

Features

Selection

Standard Variants

Output

Activities

You can execute the program individually after a payment or proposal run, or schedule it together with a run as a list in the payment program on tab Printout/data medium.

Example

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