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MCRM_SETTINGS - Activate Multiple CRM (MCRM) scenario

MCRM_SETTINGS - Activate Multiple CRM (MCRM) scenario

CPI1466 during Backup   PERFORM Short Reference  
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Purpose

In a multiple CRM environment it must be possible to identify the different CRM systems. This is realized by creating an own CONSUMER for each connected CRM system in table CRMCONSUM in the ERP back-end system. This report creates the new consumer and copies the entries containing the consumer "CRM" of all consumer-dependent tables in CRM (e.g. SMOFINICON) and the connected ERP system (e.g. CRMFILTAB) to the new consumer.

Remark: To add a new CRM system to an already existing system landscape consisting of a one-to-one connection between an ERP system and a CRM system, we recommend that you keep the standard consumer "CRM" for the already existing CRM system and to use new consumer names only for the newly added CRM systems. The following naming convention could be applied: 1st CRM system: Consumer name stays "CRM", 2nd CRM system: Consumer "CRM2", 3rd CRM system: Consumer "CRM3" and so forth.

Integration

Prerequisites

Notes 853430 and 632223.

The RFC conections between the ERP system and CRM have to be created before the report can be executed.

Features

Selection

Standard Variants

Output

Activities

  • Stop the processing of messages in the inbound and outbound queues of the CRM system and the connected ERP system (transactions SMQR and SMQS).
  • Wait until inbound and outbound queues of the CRM system and the connected ERP system are empty.
In the CRM system:
  • Execute the report MCRM_SETTINGS in the CRM system for every object the MCRM scenario has to be activated.
In the ERP system:
  • Check the entries of table CRMRFCPAR in the connected ERP system: The field REM_LOGSYS should be filled for every entry marked with "Created by the MCRM Report".
  • Activate the corresponding consumer in table CRMCONSUM (transaction SM30).

Example






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