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RFRERALR10 - Returned Debit Memos - Statistics

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Title

Returned Debit Memos - Statistics (Transaction FORALSR)

Purpose

This function provides an overview of existing returned debit memos from a selected house bank. It enables you to determine for which customers the payment of open items failed one or more times. When this is the case, you can initiate various activities in response to the returned debit memos.

Note: These statistics only take into account debit memos that were returned after this function was installed.

Integration

Prerequisites

You require the Real Estate-specific interpretation algorythm to update the data correctly. Check your settings in Customizing.

Features

Selection

You select the data by entering a company code and a house bank for which you want to see the returned debit memo. You can also specify a date as of which the system should display the returned debit memos.

Output

On the left hand side of the screen, the system displays a navigation area where a hierarchy of all accounts of the selected house bank is displayed. Click on the node for a given account if you want to display all account statements for it. The statements are then displayed, starting with the oldest to the most recent. Additional information displays the date of the bank statement and the processor. The status tells you which statement is complete (green) and which is not complete (red).

On the right hand side of the screen, the screen displays the returned debit memos that belong to the node you selected:

If you click the house bank, all returned debit memos of the house bank are displayed. These can come from different accounts and statements.

If you click the node of a particular account, all the returned debit memos for this account are displayed. These can come from different statements.

If you click the node of a particular statement, all returned debit memos for this statement are displayed.

The returned debit memo list is sorted into various descending levels, and the column showing the various processing levels is highlighted. Level 1 means that the debit or open items has failed on one occasion, or has been denied. Levels 2,3,4... mean that the debit of open items has failed on 2,3,4... occasions.

The icon shows the status of the returned debit memo. When you have processed a returned debit memo, you change the status to "Complete" and the icon turns red.

Activities

Navigation bar:

Account Statement

When you press the "Account Statement" button, the statement you have selected is displayed in detail with all its items.

In the list:

Customer master record display

Click on the name of the customer to display the master data. You can display general data as well as company code data for the customer.

Account maintenance

If you select a line in the list and press the "Account Maintenance" button, you can process the customer account.

Correspondence

If you select a line in the list and press the "Correspondence" button, predefined Word documents can be sent to the customer in Customizing. These documents are filled with selected partner and application data when you run the correspondence function. For further information on correspondence, see Customizing for Real Estate.

Change payment data

Here you can change the bank details of the customer, revoke the collection authorization or change the payment method.

SAPphone

Note: This function is only available if a telephone is connected and the necessary Customizing settings have been made. For more information, see Customizing for Basis Services.

If you select a line and press the "SAPphone" button, the system dials the telephone number of the customer you are processing.

Returned debit memo processed or not processed

If you select one or more lines and press the button "Confirm processing for returned debit memo" or "Cancel confirmation for returned debit memo", you can change the status of the returned debit memo. Pressing the first of these buttons changes the status icon for the selected line to green (o.k.). If you have processed all returned debit memos in a statement and they all have the colour green, the status of the account statement in the navigation bar is also green (o.k.). Pressing the second button changes the status icon for the selected line red (not o.k.), and the status of the statement in the navigation bar also turns red (not o.k.).

Additional functions are available in the ALV, in particular for sorting and filtering your data. For instance, you can sort and filter by contract or customer. If the field for the accounting clerk has been filled in the customer master record, you can create a variant to display only the returned debit memos processed by one particular processing clerk. If there are a large number of list entries, it may be useful to display only the returned debit memos that have not yet been processed (red light).

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