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RIST_NLM_WFM_CALCULATE_KPI - Key Figures for Workforce Manager
BAL Application Log Documentation Addresses (Business Address Services)This documentation is copyright by SAP AG.
Purpose
Calculate Key Figures from SAP ECC for the Workforce Manager
Integration
The key figures calculated are displayed in the Workforce Manager role in the UI Building Block (user interface module) Key Figure Monitorin the portal.
Prerequisites
- You have made the Customizing settings for the key figure monitor (see the Customizing settings for Cross-Application Components ->General Application Functions -> Generic mySAP Suite Functions -> Generic Key Figure Monitor).
- You usually create variants for this report and use these in the system Customizing settings for the generic key figure monitor.
- You have defined the method GET_WORKCENTER_REPORTING in the Business Add-In (BAdI) IST_NLM_TEAM according to the reporting work centers along the work center hierarchy, or have checked the standard SAP implementation.
Features
Once you have executed the report, the system displays a list that contains the PM orders that have been included in the key figure calculation. The list is formatted so that orders are displayed for each plant and work center. Double click on the order number to navigate to the corresponding order in the display mode.
You can create user-specific and client-dependent variants for the fields that the system is to display in the list.
Selection
- Work center and plant: Specifies work centers in the plant for which key figures are to be calculated.
- In the standard implementation of the BAdI IST_NLM_TEAM, method GET_WORKCENTER_REPORTING supplied by SAP, the system also includes all work centers from the work center hierarchy, which are found below the work center specified.
- Order start date and time: Specifies the range in which the start date or time of the order must be found if the order is relevant to the key figure calculation.
- Order end date and time: Specifies the range in which the end date or time of the order must be found if the order is relevant to the key figure calculation
- Basis for key figure calculation: Specifies the type of orders for which the key figure calculation is relevant.
- The following types of maintenance orders are possible:
- Emergency repair orders
- Maintenance orders
- Processing status of orders: Specifies whether open orders or orders in progress are to be included in the key figure calculation
- Evaluation dimension: Specifies the evaluation dimension for the key figure
- The following evaluation dimensions are available:
- SLA violations:
- Orders are only selected if they currently violate the service level agreement (SLA) .
- Unassigned orders :
- The system only selects orders to which no technician has been assigned.
- Assigned orders :
- The system only selects orders to which technicians have been assigned.
- Display key figure: Specifies whether the key figure is to be displayed as an absolute value or a percentage in relation to the number of orders.
- Key figure leading system: Specifies the RFC connection to the key figure leading system
Standard Variants
Output
The value calculated for the key figure is transferred to the key figure monitor. You receive information on how this value has been calculated.
Activities
Example
You want to see all orders that currently violate a service level agreement:
- Select the following fields:
- Emergency repair orders
- Maintenance orders
- Open
- In progress
- Choose the evaluation dimension SLA violations. Specify Absolute Value as the key figure display.
ABAP Short Reference rdisp/max_wprun_time - Maximum work process run time
This documentation is copyright by SAP AG.
Length: 5621 Date: 20240531 Time: 114855 sap01-206 ( 67 ms )
