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Event-Driven CRM Activities (New) ( RELN/CRMSOS/ACTIVITIES )

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Short text

Event-Driven CRM Activities (New)

Use

As of Release KMD Social Services CRMSOS 501, event-driven CRM activities are supported in the Social Services component. This enables you to support automated notifications or tasks in the Social Services environment when a particular event occurs in the course of processing.

The CRM activity call is BRF-based. You can define the necessary events and the BRF expressions to be processed in the BRF. The CRM activities are created using the function module CRM_PS_ACTIVITY_CREATE.

Effects on Existing Data

Effects on Data Transfer

Effects on System Administration

Effects on Customizing

Further Information

For more information, see the specified function module and the topic entitled Event-Driven CRM Activities in the SAP Library.

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