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Interactive Scripting Evaluation for the IC WebClient ( RELNBW_320_BCT_SCRIPTEV )
General Material Data rdisp/max_wprun_time - Maximum work process run timeThis documentation is copyright by SAP AG.
Short text
Interactive Scripting Evaluation for the IC WebClient
Use
You can use this function to evaluate customer responses to questions in interactive scripts. This function has been available for the Interaction Center (IC) WinClient since BW 2.1, support package 8. We are expanding this function to be available in the new IC WebClient.
This function works together with mySAP CRM to track button clicks made by agents as they work through interactive scripts in the Interaction Center (IC) WebClient. When customers answer a question, agents choose a button to indicate the answer. This function records these button clicks. You can use this recorded information to display:
- An overview of all executed scripts
- A particular script by questions and answers
- A list of business partners who gave particular answers
- A particular time period
In some cases, we created separate InfoObjects for the IC WebClient. In these cases, both InfoObjects have the same title, with the client name following in parentheses.
Example
Interactive Script (IC WinClient)
Interactive Script (IC WebClient)
Effects on Existing Data
Effects on Data Transfer
Effects on System Administration
Effects on Customizing
Further Information
RFUMSV00 - Advance Return for Tax on Sales/Purchases Vendor Master (General Section)
This documentation is copyright by SAP AG.
Length: 1643 Date: 20240520 Time: 203257 sap01-206 ( 31 ms )
