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ERP Sales Order in the Interaction Center WebClient (New) ( RELNCRM-IC_50_ERP_ORDER )

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Short text

ERP Sales Order in the Interaction Center WebClient (New)

Use

As of SAP CRM 5.0, you can use the Interaction Center (IC) WebClient to create sales orders in SAP ERP Central Component (SAP ECC). You can use the intuitive user interface of the IC WebClient to create orders and the system saves them in SAP ECC. One advantage of this method is that you can also display product proposals (which may be based on a customer's last few orders, for example) from SAP CRM Marketing and transfer them into the sales order.

This function is especially well-suited for sales orders placed by corporate customers (B2B), since these orders may contain many items.

Effects on Existing Data

Effects on Data Transfer

Effects on System Administration

Effects on Customizing

To make settings for this function, use Customizing activity Define Profiles for ERP Sales Order.
You can automatically change the parameters for the ERP sales order by using the Change ERP Sales Order Data Business Add-In (BAdI).
You can edit the object model for the ERP sales order in Customizing activity Define Object Model for ERP Sales Order in IC WebClient.

Further Information

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Length: 1511 Date: 20240520 Time: 212540     sap01-206 ( 32 ms )