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Simple Computer Telephony Integration (New) ( RELNCRM-IC_510_SIMPLECTI )
Fill RESBD Structure from EBP Component Structure Fill RESBD Structure from EBP Component StructureThis documentation is copyright by SAP AG.
Short text
Simple Computer Telephony Integration (New)
Use
This release note is only relevant if upgrading from SAP CRM 5.0.
You can restrict computer telephony integration (CTI) in the Interaction Center (IC) WebClient to the following features:
- Screen pop (ANI, DNIS)
- Screen transfer (handling of contact attached data)
This is useful if you want to use the IC WebClient in an environment where simple telephony support and an inbox for asynchronous communication channels are sufficient.
The communication management software (CMS) connects the IC WebClient directly to a switch. This means that an IC WebClient session is associated only with an extension or device. The logon process uses a lean version of the free seating logon. A cookie stores the extension information for the user so that it can be defaulted the next time the user logs on. This requires the CMS to check if the user is authorized to use this extension or device number. If the user is not authorized to use it, the CMS returns an error code. When the user is logged on, the ready/not ready states are not transferred to the CMS.
Effects on Existing Data
Effects on Data Transfer
Effects on System Administration
Effects on Customizing
Further Information
rdisp/max_wprun_time - Maximum work process run time Fill RESBD Structure from EBP Component Structure
This documentation is copyright by SAP AG.
Length: 1829 Date: 20240603 Time: 003929 sap01-206 ( 35 ms )
