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Solution Database Archiving (New for SP02) ( RELNCRM-SDB_500_ARCHIVIN )

ABAP Short Reference   CL_GUI_FRONTEND_SERVICES - Frontend Services  
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Short text

Solution Database Archiving (New for SP02)

Use

As of SAP CRM 5.0 SP02, you can archive problems and solutions using archive administration. The archiving objects are:

Archiving Object	Description
CRM_SDBPBL	Problems
CRM_SDBSOL	Solutions

If you schedule a delete job in archive administration to delete archived problems and solutions from the Solution Database, the archived problems and solutions are no longer returned in searches of the Solution Database after:

1. The delete job is carried out
2. You recompile the knowledge base using the Indexes application, usually via a delta compilation

On the SAP Help Portal, see Indexes under mySAP Customer Relationship Management.

If you archive and subsequently delete a problem from the Solution Database, but do not archive its linked solution, the solution is no longer linked to the archived problem, and vice versa.

Problems and solutions cannot be archived if:

• You have added them in Solution Database maintenance to My Problems and My Solutions, for example, for quick reference

• You have added them in Internet Customer Self Service to My Solutions

• They are used in an interaction record, which has not yet been archived

Solutions cannot be archived if they are used in a service transaction, which has not yet been archived

Effects on Existing Data

Effects on Data Transfer

Effects on System Administration

Effects on Customizing

Further Information

Vendor Master (General Section)   ABAP Short Reference  
This documentation is copyright by SAP AG.

Length: 2330 Date: 20240520 Time: 202727     sap01-206 ( 28 ms )