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Transferring Service Transactions into the R/3 System ( RELNCRM_20C_BTX_TRANSFER )
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Short text
Transferring Service Transactions into the R/3 System
Use
In Customizing for transactions for Release 2.0C, there is the indicator transfer into R/3.
If this indicator is set, the service transactions are transferred from the CRM System and into the R/3 System where notifications are created automatically.
In this case, the CRM System is used simply to access the service process. Do not set this indicator if you perform all of service processing using CRM.
Effects on Existing Data
Effects on Data Transfer
Service transaction items are not transferred, instead notification items are generated in the R/3 System from the damage overview screen for the service transaction.
Effects on System Administration
Effects on Customizing
You will find the indicator in the Implementation Guide for Transactions under Basic Settings -> Define Transaction Types -> Service - Change Customizing at Header Level
Further Information
BAL Application Log Documentation PERFORM Short Reference
This documentation is copyright by SAP AG.
Length: 1289 Date: 20240603 Time: 073523 sap01-206 ( 24 ms )