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Usage of Payment Cards in the Interactioin Center WebClient (New to SP02) ( RELNCRM_402_IC_PAYMENT )

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Short text

Usage of Payment Cards in the Interactioin Center WebClient (New to SP02)

Use

As of CRM Release 4.0 SP02, agents can enter payment card data in the sales order of the Interaction Center (IC) WebClient. Customers can now also use their credit cards to pay invoices. For this, the payment card functions from CRM Enterprise are used.

Agents enter the required credit card data when they create a sales order. Before saving the order, they execute a credit card check. (Note: credit cards are only checked after saving in CRM Enterprise). The sales order must not contain errors at this stage, otherwise the check cannot take place. If the credit card check is successful, agents can no longer make changes in the credit card data fields. They can only make changes to data by deleting the sales order and then re-creating it with the new data.

Effects on Existing Data

Effects on Data Transfer

Effects on System Administration

Effects on Customizing

You have maintained Customizing for payment cards. To do so, select Customer Relationship Management → Basic Functions → Payment Cards in the Implementation Guide.

Further Information

You can find more information in the SAP Library under Customer Relationship Management → CRM Enterprise → Sales → Quotation and Order Management → Sales Order Processing → Basic Functions → Payment Card Processing.

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