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Agent Inbox in the Interaction Center WinClient (Enhanced) ( RELNCRM_50_CIC_INBOX )
RFUMSV00 - Advance Return for Tax on Sales/Purchases General Data in Customer MasterThis documentation is copyright by SAP AG.
Short text
Agent Inbox in the Interaction Center WinClient (Enhanced)
Use
As of SAP CRM 5.0, you can integrate business transactions into your agent inbox. With this enhancement, the agent inbox becomes a central worklist.
The fact that the transaction-based agent inbox is based on the settings of the existing agent inbox makes for a smooth upgrade.
The following new functions are available in the transaction-based agent inbox:
- Integration of all business transactions
- Definition of your own inbox statuses
- Definition of your own selection periods to use as defaults
- Configuration of the inbox folder display
Effects on Existing Data
Effects on Data Transfer
Effects on System Administration
Effects on Customizing
If you already use the agent inbox, in Customizing for Customer Relationship Management, review and make the necessary settings for all activities under Interaction Center WinClient --> Visible Components --> Application Area --> Agent Inbox Settings --> Transaction-Based Settings for Agent Inbox
If you have not yet implemented the agent inbox, in Customizing for Customer Relationship Management, review and make the necessary settings for all activities under Interaction Center WinClient --> Visible Components --> Application Area --> Agent Inbox Settings.
Further Information
Fill RESBD Structure from EBP Component Structure RFUMSV00 - Advance Return for Tax on Sales/Purchases
This documentation is copyright by SAP AG.
Length: 2133 Date: 20240603 Time: 003759 sap01-206 ( 40 ms )
