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Business Object Social Service Plan (New) ( RELNCRM_52_IPS_SSP )

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Business Object Social Service Plan (New)

Use

This release note is only relevant if upgrading from SAP CRM 5.0.

The new business object social service plan (SSP) is provided in the Social Services component. In a social service plan, you map the contractual agreement for benefits for an approved social application in Customer Relationship Management.

The following functions are supported for the social service plan:

• Social Service Plan application

You process social service plans in the Social Service Plans application. This application is part of the user role CASEWORKER delivered for Social Services.

• Change processes

Definable change processes enable you to support standardized changes to social service plans (in cases of changed scheduling, for example). Change processes are automatically started within successor processing, or can be manually selected in the Social Service Plan application (see IMG activity Make Settings for Change Processes).

• Case assignment and categorization

To ensure that Social Services business transactions are managed comprehensively and efficiently, social service plans can be organized in existing or new cases of Case Management in the system (see Release Note Case Assignment for Social Applications and Social Service Plans).

• Eligibility check

The system evaluates requested benefits with regard to the submitted requester data. As a result of this evaluation, social service plan items are given the status 'Eligible' or 'Not Eligible'. The evaluation is based on rules you define in the Business Rule Framework (see IMG activity Define Eligibility Check Profile).

• Item assessment

Item assessment accommodates an additional check instance in the form of a manual or automatic assessment of social service plan items. As a result of this assessment, items are given the status 'Released (SSP)' or 'Rejected (SSP)' (see IMG activity Create Item Assessment Strategy).

• Approval check

You define the criteria of the approval check for the respective social service plans in an approval strategy (see IMG activity Create Approval Strategy). Manual approval is carried out in the Social Service Plan application. Depending on a caseworker's authorization level, he or she can approve an SSP directly, or forward it to his or her superior for approval. Alternatively, you can stipulate the automatic approval of an SSP in successor processing.

• Activation of a social service plan

The activation of a social service plan and the respective items identifies the currently valid and complete SSP version (see IMG activity Configure SSP Activation).

Effects on Existing Data

Effects on Data Transfer

Effects on System Administration

Effects on Customizing

You define the settings for your social service plans in Customizing for CRM by choosing Customer Relationship Management -> Industry-Specific Solutions -> Public Sector -> Social Services -> Social Service Plan.

Further Information

For more information, see the documentation for the business object Social Service Plan in the SAP Library.

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