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Usage-Based Service Contract Processing (New) ( RELNCRM_60_BTX_CON_UBB )
PERFORM Short Reference RFUMSV00 - Advance Return for Tax on Sales/PurchasesThis documentation is copyright by SAP AG.
Short text
Usage-Based Service Contract Processing (New)
Use
This release note is only relevant if upgrading from SAP CRM 5.2
You can process service contracts based on usage to bill your customers for services with a certain usage volume (for example, number of copies) as defined in a service contract. This allows you as the service provider to react more flexibly to customer demands while reducing costs for the end customer.
You can model the entire usage-based service contract process in SAP CRM, including creating a service quotation and contract, entering and calculating the usage volume through counters and readings, and billing.
For usage-based service contract processing, a quantity consumed is agreed upon in the service contract, and the services for the quantity consumed are defined under certain conditions.
You can link various contracts together in a pool contract for pricing and billing purposes. You can use pool contracts to periodically recalculate the usage of all assigned contracts (single pool contracts) or perform usage billing for all assigned contracts in the pool contract (aggregate contract).
Usage volume determination can occur in the following ways:
- Taking counter or meter readings
- Estimating
- Period-end closing
- Making entries manually
- Entering usage externally using an interface
Usage-based billing occurs on a periodic basis, using billing plans. You can bill the service contract separately from usage-based billing. For example, if customers pay the contractual services monthly, but the usage-based component quarterly, several different billing plans are available. There is also a schedule for pool redistribution. This schedule exists as long as a contract is assigned to a pool contract.
Effects on Existing Data
Effects on Data Transfer
Effects on System Administration
Effects on Customizing
You make the necessary settings for usage-based service contract processing in Customizing for Customer Relationship Management, in the section Usage-Based Service Contract Processing.
You make settings for counters, readings, and usage entry in Customizing for Customer Relationship Management, in the section Master Data -> Counters.
Further Information
For more information about usage-based service contract processing, see the SAP Library (help.sap.com) under SAP Customer Relationship Management-> Components and Functions -> Service -> Usage-Based Service Contract Processing.
CPI1466 during Backup General Data in Customer Master
This documentation is copyright by SAP AG.
Length: 3231 Date: 20240520 Time: 200514 sap01-206 ( 60 ms )
