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Changes to Customizing Structure for Interaction Center WebClient ( RELNCRM_70_IMG_CHANGE_IC )

General Data in Customer Master   CPI1466 during Backup  
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Short text

Changes to Customizing Structure for Interaction Center WebClient

Use

In SAP CRM 7.0, the Customizing structure under Customer Relationship Management -> Interaction Center WebClient has changed as follows:

• Under Master Data, the following activities are new:

• Define Account Identification Profiles for Multiple Business Partners

• Define Briefcase

• Define Installed Base Profiles

• Define Interaction History Profiles

• Under Basic Functions, the activity Define Context Area Profile is new.

• Under Basic Functions -> Communication Channels, the following is new:

• The activity Define Knowledge Base Implementation for Chat

• The activity Define Heartbeat Profile

• The section Business Process Push

• Under Basic Functions, the section Multiple Back-End is new.

• The section Client Switch has moved from Basic Functionsto Basic Functions -> Multiple Back-End.

• Under Additional Functions -> Call Lists, the activity Define Call List Quick Search Profiles is new.

Effects on Existing Data

Effects on Data Transfer

Effects on System Administration

Effects on Customizing

Further Information

PERFORM Short Reference   Vendor Master (General Section)  
This documentation is copyright by SAP AG.

Length: 2593 Date: 20240603 Time: 133340     sap01-206 ( 24 ms )