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CRM_UT_ER_1: Event Management (New) ( RELNCRM_7E1_AMI_EVT_MGMT )

CRM_UT_ER_1: Event Management (New) ( RELNCRM_7E1_AMI_EVT_MGMT )

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Short text

CRM_UT_ER_1: Event Management (New)

Use

As of Customer Relationship Management 7.0 Enhancement Package 1 and ECC 6.0 Industry Extension Utilities, enhancement package 5, this functionality allows a CRM agent to search for AMI events based on user input criteria. The results are displayed in a list, and you can select an AMI event to view event attribute details and event result details. If the BOR object type in the event result view is a service notification or a service order, you can also navigate to the SAP ERP backend system through the transaction launcher.

The system provides two search modes: Simplified search and extended search.

  • If an account and/or premise was confirmed, the simplified search is available and the Result List displays AMI devices in a dropdown list. These devices relate to the confirmed account and/or premise. You can select a device from the list and specify the range of days to display the event or events that occurred during that time period.
  • If no account or premise was confirmed, the extended search (a standard advanced search) is displayed. You can search using various criteria, such as partner number, premise, and device serial number. You can also enter event-related criteria, such as date, time, type code, and status. There is also an option provided to only display results from within the validity period.

The toggle between extended and simplified search works as follows:

  • The search results remain unchanged when switching between views.
  • If you do not confirm an account or premise in the extended search view, you cannot switch to the simplified search view.
  • If you have already confirmed a business partner in the simplified search view, information for that business partner is available as part of the search criteria when you switch to the extended search view.
  • If you have identified exactly one AMI device for the confirmed business partner in the confirmed premise (which is likely to be the case for the majority of end customers) while using the simplified search view, the search fields for material number and serial number will already be filled when you switch to the extended search view.
  • All other search parameters are set to the default, that is, there will be no replication for these from the simplified search criteria to the extended search criteria and vice versa.

,,Note: If no account or premise has been confirmed, only the advanced search is available.

Effects on Existing Data

Effects on Data Transfer

Effects on System Administration

Effects on Customizing

You can define the default search criteria for the simplified search in the Utilities CRM Customizing under Utility Industries→Settings for User Interfaces→Advanced Metering Infrastructure→Settings for AMI Event Monitor.

In addition, there are two customizing activities available in the ERP system. A new subnode called Event-Management has been added to the existing IMG node for the customizing of AMI event management. The path is: SAP Utilities→ Advanced Metering Infrastructure→ Event Management.

You can define the settings for AMI Event Management in the Customizing under SAP Utilities→ Advanced Metering Infrastructure→ Event Management→ Define Settings for Event Management.

You can define the maximum number of events that are displayed in the AMI Event Monitor navigating from the other ISU transactions in the Customizing under SAP Utilities→ Advanced Metering Infrastructure→ Event Management→ Define Selection Criteria for Event Management.

Further Information

For more information, see the SAP Help Portal at http://help.sap.com → SAP Business Suite → SAP Customer Relationship Mgmt → Application Help → SAP CRM for Industries → Utilities → Functions in the Web Client for Utilities → AMI Event Monitor.

For information about event management in ERP, see the ISU_AMI_2: Event Management (New) release note.






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