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CRM_SLS_SRV_1: Billing for Returns in Stock Transfer Process (New) ( RELNCRM_7E1_BE_RSTO )

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Short text

CRM_SLS_SRV_1: Billing for Returns in Stock Transfer Process (New)

Use

As of SAP enhancement package 1 for SAP CRM 7.0, business function Sales and Service (CRM_SLS_SRV_1), billing is supported for returns resulting from internal stock transfers.

In service parts management, internal stock transfer takes place as a result of service parts planning for the network of distribution locations. Stock transport orders are created to move stock between locations. If the inspection at a receiving location establishes that there are problems with the goods received (for example, the goods are damaged or there is a discrepancy in the quantity), a returns stock transport order is created to return the goods. On receipt of returned goods, the sending location inspects the goods to determine the refund to be paid by the creation of a credit memo in SAP CRM billing.

Data from the inspection document and inbound delivery in SAP ERP is copied to the relevant billing due list item in SAP CRM. The defect code, decision code, and quantity, are used to determine the refund amount. The fields Defect Code and Decision Code are available on the Billing Documents page in the WebClient UI, in the Items assignment block.

When billing takes place, the billing document ID and item number are copied to the inbound delivery as a reference.

Incoming invoices for returned goods can be also created in materials management. For more information, see the release note CRM_SLS_SRV_1: Intercompany Payables (New).

Note that in order to use this function, you need to activate the following business functions:

• Service Parts Management: Innovations in ERP (SPE_CI_1), available as of SAP enhancement package 5 for SAP ERP 6.0

• EWM, Returns in the Distribution Network (SCM_EWM_REV_LOG), available as of SAP enhancement package 1 for SAP SCM 7.0

Effects on Existing Data

Effects on Data Transfer

Effects on System Administration

Effects on Customizing

You need to make the settings described in the documentation for the billing feature Billing of Returns Stock Transp. Orders (in Customizing for Customer Relationship Management, under Billing -> Configure Application).

Further Information

SAP Library for SAP CRM on SAP Help Portal at http://help.sap.com/crm -> SAP CRM 7.0 Enhancement Package 1 -> Application Help -> Basic Functions -> Billing -> Billing for SPM. -> Billing for Internal Stock Transfers.

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