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CRM_IPS_ICM_1: Enterprise Search ( RELNCRM_7E1_ICM_ENTSRCH )

CRM_IPS_ICM_1: Enterprise Search ( RELNCRM_7E1_ICM_ENTSRCH )

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CRM_IPS_ICM_1: Enterprise Search

Use

As of enhancement package 1 for SAP CRM 7.0, business function Investigative Case Management(CRM_IPS_ICM_1), you can enable the following business objects in Investigative Case Management (ICM) to be searched for using SAP NetWeaver Enterprise Search:

  • Persons
  • Organizations
  • External Persons
  • External Organizations
  • Employees
  • Locations
  • Objects
  • Leads
  • Cases
  • Activities
  • Incidents

Note:
In addition to the business function CRM_IPS_ICM_1 you need to activate also the business function Infrastructure (CRM_INF_1) to use SAP NetWeaver Enterprise Search for Investigative Case Management.

To be able to search for external persons and organizations, the new business partner role ICMEXT is required. This business partner role distinguishes between persons and external persons, and also between organizations and external organizations.

Effects on Existing Data

Enterprise Search cannot find external business objects without the ICMEXT business partner role.

To enable Enterprise Search to find external business partners, the existing business partners must have this new role. You use the report CRM_ICM_EXT_BP_ROLE_ADD to add the new role ICMEXT to the external persons and organizations.

Effects on Data Transfer

Effects on System Administration

Effects on Customizing

In the context of the introduction of the Enterprise Search, there are also the following changes:

The implementation CL_CRM_ICM_BUPA_ROLE_FILTER of the BAdI CRM_ICM_FILTER_ROLEis deactivated.
  • Hide Checkbox
For the business partner role CRMICM, the Hide checkbox is selected.

You make the settings in Customizing for Cross Application Components under SAP Business Partner -> Business Partner -> Basic Settings -> Business Partner Roles -> Define BP Roles.

Further Information

For more information, see Customizing for Customer Relationship Management (CRM) under:

  • Customer Relationship Management -> UI Framework -> Enterprise Search Integration.
  • Industry-Specific Solutions -> Public Sector -> Investigative Case Management -> General Settings -> Enterprise Search

Further information is available in SAP Library at help.sap.com -> SAP Business Suite -> SAP Customer Relationship Management -> SAP CRM 7.1 -> Application Help -> SAP Customer Relationship Management -> SAP CRM for Industries -> Public Sector -> Investigative Case Management






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