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CRM_TEL_SOM_1: Rework of Telco technical resources ( RELNCRM_7E1_XBILL_TECRES )

CRM_TEL_SOM_1: Rework of Telco technical resources ( RELNCRM_7E1_XBILL_TECRES )

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Short text

CRM_TEL_SOM_1: Rework of Telco technical resources

Use

As of SAP enhancement package 1 for SAP CRM 7.0 , business function Sales & Order Management for Telecommunications(CRM_TEL_SOM_1), there is a new option for storing technical information (for example, phone number, connection ID) with Telco contracts. This solution is available for the scenario Sales and Order Management in Call Centerfor Telco industries.

Customers implementing this scenario have the following options for managing technical ressources:

(1a) Link order and contract items to Installed Base objects within SAP CRM

(1b) Link order and contract items to external systems or customer objects managing technical resources

(2) Enhance the order and contract items

It is now possible to define technical resource schemas consisting of one or more technical resource types. A technical resource schema is allocated to a product in product master maintenance. By means of this allocation of a variety of technical resource types to a product via a technical resource schema, it is possible to define technical resources needed when selling a telco product in a very flexible manner.

Effects on Existing Data

Effects on Data Transfer

Effects on System Administration

Effects on Customizing

A technical resource type consists of the following components:

  • Name consisting of an ID and a descriptive text
  • Unique allocation to one of the delivered resource categories:
  • 1) Local resource, held in CRM

  • 2) Individual Object, assigned from a pool of individual objects in CRM

  • 3) External resource, managed in external system, automatically assigned

  • 4) External resource, managed in external system, with list selection on UI

  • 5) External resource, managed in external system, with input help via ID field

  • 6) External resources, managed in external system, with advanced input help

  • If categoryies 1 or 2 are chosen, an indicator shows whether the system shall check resource assignments for uniqueness.
  • If categories 3 to 5 are chosen, BAdI methods have to be implemented in order to communicate with the external management system.
  • If category 6 is chosen, BAdI methods have to be implemented in order to communicate with the external management system and the UI for the search has to be implemented.
  • A check to determine whether the assignment of the resource is checked during order maintenance by the user (a) or during activation of the contract (b). If variant b is chosen, the check has to be implemented in the activation process.

  • If category 2 is chosen, detailed information about the individual object determines the object family, and the settype and attribute of the object ID to be transferred as a resource ID.

Further Information






General Material Data   Fill RESBD Structure from EBP Component Structure  
This documentation is copyright by SAP AG.

Length: 3750 Date: 20240603 Time: 180113     sap01-206 ( 75 ms )