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CRM_PROVORDERINT_1: Cancellation of Options (New) ( RELNCRM_7E2_IT_CANCELOPT )
Vendor Master (General Section) Fill RESBD Structure from EBP Component StructureThis documentation is copyright by SAP AG.
Short text
CRM_PROVORDERINT_1: Cancellation of Options (New)
Use
As of SAP enhancement package 2 for SAP CRM 7.0, business function Integration of SAP CC and SAP CI with the Provider Order (CRM_PROVORDERINT_1), you can cancel product options in provider contracts.
If a contract change is started after the end date of a canceled option, the canceled option is not visible as a subitem in the change order. The product configuration is updated with this information and the options become selectable again.
When the agent cancels an option, the system checks the options against the cancellation rules, which are defined in Customizing.
In addition, you can undo the cancellation of options. In this case, the original status of the option is reset.
Effects on Existing Data
In the Process Selection field, there is a new option available: Cancellation of Options. To cancel an option, you choose this option and enter the cancellation details, for example, the reason for the cancellation and the date when the customer requested the cancellation.
The system displays the calculated cancellation date. The system calculates this date based on the requested cancellation date and the cancellation rules.
Effects on Data Transfer
Effects on System Administration
Effects on Customizing
You make the Customizing settings for this function in Customizing for Customer Relationship Management under Industry-Specific Solutions -> Telecommunications -> Settings for Telecommunications Transactions -> Define Mapping for Cancellation of Options.
Further Information
Release note Business Function Integration of SAP CC and SAP CI with Provider Order
SAP Library for Customer Relationship Management on SAP Help Portal at http://help.sap.com/crm
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This documentation is copyright by SAP AG.
Length: 2775 Date: 20240603 Time: 102053 sap01-206 ( 55 ms )
