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CRM_IPS_4S_4: Decision Basis (New) ( RELNCRM_7E3_4S_DBA )

CRM_IPS_4S_4: Decision Basis (New) ( RELNCRM_7E3_4S_DBA )

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CRM_IPS_4S_4: Decision Basis (New)

Use

As of SAP enhancement package 3 for SAP CRM 7.0, business function Social Services, 2013 (CRM_IPS_4S_4), the new business object Decision Basis(BUS2000292) is available.

You can use the decision basis (DBA) to centrally manage data (such as personal data, employer, income, property, sickness-related absences and so on) for the decision-making processes in one central location.

You can configure the DBA data as required for a benefit decision according to a number of available functions:

  • Decision Basis Modeling
    In decision basis modeling, you define the type of data fields and the way in which they are to be structured for the specific benefit decision involved. The creation and generation of DBA data is provided as enhancements to the Application Enhancement Tool (AET). DBA data in a model is organized in reusable units called entity types. If entity data is directly related, you can arrange the entity types as an entity type tree based on a deep table enhancement.
  • Decision Basis Data Processing
    The decision basis is automatically created in combination with a new social service plan. By default the DBA data is initially loaded from the social application interface. The decision basis provides rule-based data validation in two steps, which customers can define as required at entity data level. In addition to automatic data validation, a caseworker is also authorized to perform manual data validation. Once entity data has been verified, it is activated and transferred from the DBA working version to the associated active version as source for the linked decision-making processes in the social service plan. The Desicion Basis Explorer provides you a status management at entity level, which is summarized as completeness status at decision sub process level about the applicability of the DBA data.
  • Change of Circumstance
    The Change of Circumstance functionality initiates follow-up processing for existing decisions if active decision basis data is changed.
  • Decision Basis Data Exchange to SAP ERP
    Social Services supports complete DBA data exchange between SAP CRM and SAP ERP. The program Replication Monitor for Decision Basis Modeling in SAP ERP ensures the identical replication of DBA models, DBA entity types and the generation of ABAP dictionary objects and table enhancements at design time. During runtime, the CRM middleware exchanges the DBA data.
  • Decision Basis Archiving
    You can archive DBA data using the archiving object CRM_PSDBA. DBA data archiving is performed at decision basis types level. For DBA types you determine the general archiving settings that are supported for CRM transaction types. The archiving of DBA data that is replicated to SAP ERP is performed by the archiving object PSSC_SXP. For more information about Social Services archiving, see the Customizing documentation under Social Services -> Basic Settings -> Data Archiving in Social Services.

Effects on Existing Data

Effects on Data Transfer

Effects on System Administration

Basic Conditions for Decision Basis Usage

Our research of customer requirements has identified that typically no more than 50 different social programs are provided by local or global governments. We recommend the following when using the decision basis:

  • For each kind of social program or benefit program, we assume that one decision basis type is used. Based on this, we assume a scope of maximum 100 decision basis types for each SAP CRM system.
  • For decision basis modeling we assume a maximum number of 200 fields and a maximum number of four hierarchy levels (when you structure your DBA data as deep table).

Effects on Customizing

You make the settings for the decision basis in the CRM Customizing settings for Social Services under Customer Relationship Management -> Industry-Specific Solutions -> Public Sector -> Social Services -> Decision Basis.
In SAP ERP you make the Customizing settings for the decision basis under Public Sector Management -> Social Services -> Integration Customer Relationship Management -> Decision Basis.

The decision basis Customizing consistency check report enables you to check the consistency of your DBA Customizing settings in SAP CRM and SAP ERP. This report is included in the CRM decision basis Customizing activities.

Further Information

For more information see SAP Help Portal at http://help.sap.com -> SAP Business Suite -> SAP CRM -> SAP EHP3 for SAP CRM 7.0 -> Application Help -> SAP Customer Relationship Management-> SAP CRM for Industries -> Public Sector -> Social Services -> Decision Basis.






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