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CRM_MCF_R1: Gift Cards (New) ( RELNCRM_7E3_MCF_GIFTCARD )

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Short text

CRM_MCF_R1: Gift Cards (New)

Use

As of SAP enhancement package 3 for SAP CRM 7.0 gift cards are available.

Customers can now purchase gift cards as separate products from the interaction center (IC). Gift cards purchased either from the IC, from a Web shop, or from a retail location can be redeemed by the customer by contacting an IC agent, or by submitting orders for offline processing by a sales agent.

Once gift cards have been fully redeemed or have exceeded their expiration date, you can archive them.

Effects on Existing Data

When you create sales orders, you use the Gift Cards assignment block to search for gift cards belonging to the customer, and then add them to the order to offset the total amount.

The system creates a gift card account for each gift card purchased. You access gift card accounts in the following ways:

• From the Gift Cards search page

• From the Gift Cards assignment block in the Sales Order overview page

Effects on Data Transfer

Effects on System Administration

Effects on Customizing

To use gift cards, you need to do the following in Customizing for Customer Relationship Management:

• Made settings for gift cards in Gift Cards.

• Activated the gift card process for the transaction type that you use. You have also assigned the action profile ORDER_WEC_GIFTCARD to the transaction type. You do both in Define Transaction Types.

• Made the appropriate settings for copying control of sales transaction to return and complaint to return, for items that contain gift cards. This is done to prevent the return of gift cards. You make these settings in Define Copying Control for Item Categories.

• Defined the sender address for the e-mail with the gift card code that is sent to the recipient of the gift card in Maintain Sender Addresses for E-Mail.

• Enabled customers to enter a gift message for the recipient by assigning the text determination procedure Sales Order Item with E-Mail(ORDER002) to the item category that you use for gift cards. You do this in Define Item Categories, in the Profilesassignment block.

• If using pricing in SAP CRM, defined the condition types in Create Condition Types.

Further Information

• Main release note for business function SAP Multichannel Foundation for SAP CRM

• SAP Library for SAP Customer Relationship Management on SAP Help Portal at http://help.sap.com/crm. Choose a release and then Application Help. In SAP Library, choose Basic Functions -> Gift Cards.

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Length: 3656 Date: 20240603 Time: 194007     sap01-206 ( 31 ms )