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CRM_PROVORDERINT_2: Back Office Role PROV-SALES (New) ( RELNCRM_7E3_XBILL_ROLEPS )

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Short text

CRM_PROVORDERINT_2: Back Office Role PROV-SALES (New)

Use

As of SAP CRM 7.0, enhancement package 3, business function Integration of SAP CC and SAP CI with the Provider Order (CRM_PROVORDERINT_2), the Provider Sales and Order Management(PROV-SALES) business role is available. You can use this role as a template to create your own user roles in the system.

Effects on Existing Data

The Provider Sales and Order Management(PROV-SALES) business role is based on the existing business role "Sales professional" SALESPRO. In addition to the standard functions for a sales professional, the new role includes functions for provider contract management. You can manage provider orders or provider contracts in back-office mode with reference to master agreements. You can use the master agreement to define a contractual agreement with constituent parts for future single contracts. This defines which legal unit is allowed to order which type of products for which price, the destination to which the invoice is sent, and the conditions that have to be met to obtain a special type of discount. In addition to capturing provider orders with reference to master agreements, you can also manage and maintain master agreements.

The role also covers requirements in the area of partner settlement. For example, a customer has used or bought a service or a product from a provider company. The provider company must then forward a certain amount of money to the corresponding partner(s) or third parties. Creating and selling products for such partner agreements can be handled within the Provider Sales and Order Management(PROV-SALES) business role.

Effects on Data Transfer

Effects on System Administration

You must activate the business function Integration of SAP CC and SAP CI with the Provider Order (CRM_PROVORDERINT_2) in the SAP CRM System.

The subscription for product replication must be assigned to the ERP site in the middleware administration console.

Effects on Customizing

You must set the indicator for the Solution Configurator tool for the provider order transaction type. You make the relevant Customizing settings in Customizing for Customer Relationship Managementunder Transactions → Basic Settings → Define Transaction Types.

You must set the indicator for the Solution Configurator tool for the provider order transaction type. You make the relevant Customizing settings in Customizing for Customer Relationship Management under Transactions → Basic Settings → Define Item Categories.

Further Information

For more information, see Customizing for Customer Relationship Management under Customer Relationship Management → UI Framework → Business Roles → Define Business Role.

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