Ansicht
Dokumentation
Workflow Inbox for the Customer Interaction Center Application Area ( RELNISM_463_CIC_ALL_10 )
Vendor Master (General Section) ABAP Short ReferenceThis documentation is copyright by SAP AG.
Short text
Workflow Inbox for the Customer Interaction Center Application Area
Use
As of Release 4.63, a workflow inbox component is available in the application area of the Customer Interaction Center. Work items for call center agents can be filtered by specific tasks or groups of tasks so that the system only displays relevant work items in this working environment.
Work items are usually edited in the full screen. Special work items (such as processing documents or callback requests received) do however require processing that is integrated with the CIC.
Effects on Customizing
Make the settings required under
BAL Application Log Documentation General Material Data
This documentation is copyright by SAP AG.
Length: 974 Date: 20240520 Time: 171335 sap01-206 ( 20 ms )
