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ISU_WASTE_2: CRM Integration (New) ( RELNISU_605_WA_OBJBROKER )

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Short text

ISU_WASTE_2: CRM Integration (New)

Use

As of SAP enhancement package 5 for SAP ERP 6.0, Industry Extension Utilities Waste & Recycling (IS-UT 605), business function Waste & Recycling (ISU_WASTE_2), you can use the CRM integration of the SAP Waste and Recycling solution.

This allows you to start frequently used customer-specific processes from a modern interaction center. It enables you to improve how you deal with your customers by making the most important customer-centric creation and change processes more effective.

Effects on Existing Data

Existing data that was previously used to map addresses in ERP (container location, waste disposal object, cleaning object and property) are redefined for this. The new Service Address and Object Address objects have been created to simplify the handling of address-related services.

For more information, see the release note about Activation of Service and Object Address.

You can continue to maintain your existing master data using the Professional User transactions in ERP as well as using the new interface in CRM. The data for your waste-disposal-specific objects is stored only in ERP.

Effects on Data Transfer

You first have to create service and object addresses for the existing objects container location, waste disposal object, cleaning object and property. The procedure for this is described in the business function documentation.

If you have already used service products in ERP and now also want to use them in CRM, you first have to replicate the products to CRM. The CRM Configuration Guide on SAP Help Portal contains the procedure for this.

Effects on System Administration

Effects on Customizing

Before you can use the CRM Integration for Waste and Recycling, you have to switch on the Business Function Waste & Recycling 2. You can activate the usage of service and object addresses in Customizing of Industry Solution for Utilities under Waste Management → Master data → Service and Object Address → Activation of Usage of Service and Object Address

We provide you with configurable interfaces to control communication with the CRM system. For more information, e.g on detailed setting options, see also Implementation Guide under Waste Management → Customer Service → CRM Integration.

Further Information

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This documentation is copyright by SAP AG.

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