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ISR_RET_AGENCY_3: Complaints Processing (new) ( RELNLO_AB_604_AGCY3_CPWB )

General Data in Customer Master   BAL Application Log Documentation  
This documentation is copyright by SAP AG.

Short text

ISR_RET_AGENCY_3: Complaints Processing (new)

Use

As of SAP ECC 6.0, Enterprise Extension Retail, Enhancement Package 4 (EA_RET 604), Business Function Trade, Agency Business 3 (ISR_RET_AGENCY_3), you can avail of the extended complaints processing in the context of agency business.

The extended complaints processing provides wholesale customers and members with the facility to access their own settlement documents and to create and follow-up complaints. This way they can significantly reduce the costs that arise through processing complaints and sending settlement documents in paper form.

You can also now enter the complaints data together with the complaints text and also carry out predefined status changes.

Effects on Existing Data

This new application has no effect on the dataset.

Effects on Data Transfer

Effects on System Administration

Effects on Customizing

You make the Customizing settings for this function in Agency Business Customizing under Complaints Processing -> Determine Complaint Process Variant.

Also make sure that all the required settings have been made under the node Complaints Processing in the other Customizing activities.

Further Information

For more information, see the central release information for the Business Function Trade, Agency Business 3 and in the SAP Library under Business Functions (SAP Enhancement Package 4 for SAP ERP 6.0) -> Enterprise Business Functions -> Logistics -> Trade -> Trade, Agency Business 3.

RFUMSV00 - Advance Return for Tax on Sales/Purchases   RFUMSV00 - Advance Return for Tax on Sales/Purchases  
This documentation is copyright by SAP AG.

Length: 2107 Date: 20240603 Time: 101616     sap01-206 ( 38 ms )