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Employee Interaction Center (EIC) (New) ( RELNPA_EIC_600_MAIN )

Employee Interaction Center (EIC) (New) ( RELNPA_EIC_600_MAIN )

TXBHW - Original Tax Base Amount in Local Currency   TXBHW - Original Tax Base Amount in Local Currency  
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Short text

Employee Interaction Center (EIC) (New)

Use

As of SAP ESS Enterprise Extension Human Capital Management 6.0 (EA-HR 600), the new Employee Interaction Center (EIC) function is available. The EIC provides your employees with a call center and help desk in the Human Resources department. If your employees have any problems or questions relating to human resources or they would like changes to be made to their personal information, they can contact the EIC by e-mail or phone. Employees can also contact the EIC directly from an Employee Self-Service application.

EIC employees (EIC agents) have the following options when they process incoming requests:

  • Employee search and identification
EIC agents can use a tool to search for employees and ask authentication questions to uniquely identify employees who contact the EIC by phone.
  • Knowledge search
EIC agents can use an integrated knowledge database to search for information and documents.
  • Integration of HR applications
EIC agents can maintain employees' HR data using the HR Administrator or Employee Self-Service applications that have been integrated with the EIC.
  • Processing (create and process) activities
EIC agents can create and process activities to document employee requests. This enables them to control incoming requests.
  • Workflow automation
EIC agents can create follow-up activities and forward activities to other employees.
  • Agent inbox
The agent inbox provides EIC agents with a worklist of all the requests and activities they need to process.

Effects on Existing Data

Effects on Data Transfer

The Implementation Guide (IMG) includes a new section for the Employee Interaction Center. You can find this section in the IMG for Personnel Management under Employee Interaction Center (EIC).

Further Information






rdisp/max_wprun_time - Maximum work process run time   TXBHW - Original Tax Base Amount in Local Currency  
This documentation is copyright by SAP AG.

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