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SM: Notifications and Incoming Calls ( RELNPM_40A_WOC_MN_ANRUFE )

ROGBILLS - Synchronize billing plans   BAL_S_LOG - Application Log: Log header data  
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Short text

SM: Notifications and Incoming Calls

Description

The function Incoming call simplifies the entry of service notifications. As a result, when a customer calls, the system determines the technical objects assigned to the customer and proposes these to the person entering a notification as an entry tool.

Prerequisites

You must activate and define the component SAPphone in the Customizing of Basis, so that Service Management is involved.

You must use the central address management in technical objects. This is the case if you specify addresses in pieces of equipments and functional locations.

Damage caused to data by errors

Software/hardware requirements

Installation information

Effects on System Administration

Effects on Customizing

Make the settings in the Customizing of Basis.
Execute function

Effect on batch input

Changes to the Interface

Changes in procedure

Procedure for removing dataset errors

Dependent functions

Planning

Further notes

General Material Data   TXBHW - Original Tax Base Amount in Local Currency  
This documentation is copyright by SAP AG.

Length: 1490 Date: 20240523 Time: 061651     sap01-206 ( 26 ms )