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Main Focus of Development for 4.5A ( RELNPM_45A_001 )

Main Focus of Development for 4.5A ( RELNPM_45A_001 )

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Main Focus of Development for 4.5A

Description

An overview of the important areas of development for the CS application component for Release 4.5A is presented below. Separate release information is available for the individual topics.

  • Customer Service (general)
  • Conversion of matchcode maintenance to general search help in IMG

  • Advance shipment

  • Copying of configuration data from the service item back into the technical reference object.

  • New customer exits

  • Installation management
  • Installation management

  • Standardization of user interface for technical objects

  • Measuring points and counter reading management
  • Measurement reading entry list

  • Customer interaction
  • Customer Interaction Center - CIC

  • Service contracts
  • Maintenance plans with reference to an outline agreement

  • Service notifications
  • Configurable interface for notification processing

  • Maintenance plans with reference to an outline agreement

  • Sending of short messages using paging

  • Transfer of CpD customer data to service notification and service order

  • Enhancement of direct input

  • Joint printing of order and notification

  • Revision of shop papers in notifications and orders

  • Credit limit check in service notification and service order

  • Creation of an additional address for each partner function

  • Multiple code selection

  • Enhancement of the response profile

  • Escalation workflow for notifications and tasks

  • Changes to the partner data

  • Action box for notifications

  • Configurable interface for notification processing

  • Several causes for an item

  • Displaying of the document flow for the notification

  • Long text editing using the OCX editor

  • Service orders
  • Enhancements to the time sheet

  • Internet/Intranet solution for the time sheet

  • Cost assignment for time sheet

  • Distribution of CATS/HR

  • Maintenance plans with reference to an outline agreement

  • Accounting indicator in service processing

  • Resource-related billing and quotation creation

  • Sending of short messages using paging

  • Transfer of CpD customer data in service notification and service order

  • Joint printing of order and notification

  • Revision of shop papers in notifications and orders

  • Credit limit check in service notification and service order

  • Creation of an additional address for each partner function

  • Refurbishment: Settlement to material

  • Capital investment orders

  • Service packages for internally processed order operations

  • Revised, simplified user interface

  • Material availability information for the order

  • Changes to the partner data

  • Graphical monitor

  • Selection and assignment of a person to the operation

Damage caused to data by errors

Software/hardware requirements

Installation information

Effects on System Administration

Effects on Customizing

Effect on batch input

Changes to the Interface

Changes in procedure

Procedure for removing dataset errors

Dependent functions

Planning

Further notes






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