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QM/PM/CS: Logging a Telephone Call ( RELNQM_45A_QN_45_PHONLOG )
General Data in Customer Master General Data in Customer MasterThis documentation is copyright by SAP AG.
Short text
QM/PM/CS: Logging a Telephone Call
Description
You can use the following functions to log a telephone call made in the course of processing a notification:
- Telephone contact with SAPphone
With this function, you can use SAPphone to initiate a telephone call. The system logs your telephone number and the number of your call partner in the notification as an activity. To use this function, your computer and telephone must must be linked.
- Telephone contact without SAPphone
Using this function, the system can log the basic data of a telephone call (call partner, date, and time) and the details of the call as an activity in the notification.
- Internal Remark
Using this function, you can record notes or remarks pertaining to the overall subject matter of a notification. The system logs the information in the notification as an activity.
Damage caused to data by errors
Software/hardware requirements
Installation information
Effects on System Administration
Effects on Customizing
In Customizing for Basis Services, you must activate the SAPphone component to be able to initiate a telephone call with SAPphone. For additional information, refer to the release note for the action box.
Effect on batch input
Changes to the Interface
Changes in procedure
Procedure for removing dataset errors
Dependent functions
Planning
Further notes
For more information about follow-up functions, see Action box for notifications
ABAP Short Reference CPI1466 during Backup
This documentation is copyright by SAP AG.
Length: 2203 Date: 20240520 Time: 212014 sap01-206 ( 39 ms )
