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Entitlements Management (Enhanced )

Use

This release note is relevant only if upgrading from SAP CRM 5.0

Entitlement management will now be available on the Web-based user interface. You can use entitlement management to

• Maintain deposit entitlements to keep track of liabilities of customers, including deposit invoicing, deposit deferral, defer clearing and deposit credit

• Maintain return entitlements, to keep track of the products that the customer is allowed to return,

• Use automatic consumption to reduce entitlement quantities to the desired extent,

• Maintain inbound due-lists, which help you capture information from external documents that either affect existing entitlements or determine how you create entitlements,

• Maintain settlement due-lists to initiate either CRM Billing or an FI posting, to settle the liabilities triggered by entitlements

• Set expiration dates and activation periods for entitlements and also determine if and which partners/products are eligible for schemes such as the rolling purchase history or deposit credit or direct purchase program

all on the new Web interface.

Intercompany Entitlements Processing (New)

Entitlements management helps you track entitlements for internal companies or organizations also. This function allows you to track intercompany entitlements and lets you know of positive or negative balances, so you can settle liabilities between companies and subsidiaries.

When inter-company liabilities are processed, intercompany entitlements are both created and consumed automatically, depending on whether the entitlement involves a positive or negative balance.

Consumable Rebates (Enhanced)

Rebates are now integrated into Entitlement Management. Consumable rebates are what was previously known as non-core volume-based entitlements. This function focuses on the valueof sales and returns, rather than their quantity. It works around new or unused parts.

It operates like a returns entitlement, which works with values; but unlike rolling purchase history, which works with quantities. With consumable rebates, accumulated values can be used to return new or unused parts to the manufacturer.

Effects on Existing Data

Effects on Data Transfer

Effects on System Administration

• The new UI role: Service Parts Management (SPL)

This provides authorization for the use of entitlement management in user administration.

• The authorization profile: SAP_CRM_UIU_SPL_PROFESSIONAL, use transaction PFCG

Effects on Customizing

To use entitlement management, you have activated the system configuration for service parts management. To do this, see Prerequisite for Entitlement Management

You also have to make the corresponding settings in Customizing

• For business logic enhancements in Customizing, under Customer Relationship Management → Entitlement Management → System Enhancements → Define Business Logic Enhancements and

• Customer Relationship Management → Entitlement Management → Basic Functions → Entitlement Programs → Define Number Range and Residence Time for Programs

For information about new activities and existing activities that have been changed, renamed or deleted, see New, Changed and Removed IMG Activities in SAP CRM 5.2

Further Information

General Material Data   General Material Data  
This documentation is copyright by SAP AG.

Length: 4330 Date: 20240603 Time: 042641     sap01-206 ( 74 ms )