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Returns in Service Parts Management (New) ( RELNSCM500_ICH_RET )

Addresses (Business Address Services)   RFUMSV00 - Advance Return for Tax on Sales/Purchases  
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Short text

Returns in Service Parts Management (New)

Use

As of SAP SCM 5.0, customers and suppliers can process returns as part of the Service Parts Execution Business scenario with the SAP Inventory Collaboration Hub (SAP ICH). The process starts with receipt of the return delivery instruction in SAP ICH, which contains one or more RMAs (return material authorizations). An RMA contains an RMA number and authorizes the customer to return a specific quantity of a product that has been approved by the vendor. The customer and the vendor can display the RMAs on the Web user interface (Web UI) in SAP ICH. If the customer sends the returns to the vendor, the customer creates a returns ASN for the RMAs in the Web UI, and sends the returns ASN to the vendor. The supplier can also create returns ASNs in the Web UI for RMAs, for example if a customer does not have Web access and notifies the returns via telephone or fax. The supplier then creates ASNs for the customer in the Web UI. In returns ASN processing, serial numbers and the packing function are available for the customer and the supplier. Returns processing in SAP ICH is integrated in the dealer portal.

Integration with an SAP Back-End System

SAP delivers standard XLST mappings for message integration in the business scenario Service Parts Execution. In the business scenarios of service parts management, the vendor uses SAP ERP Central Component 6.0, in which Service Parts Management is activated, as the back-end system. The supplier transfers a return delivery instruction to SAP ICH with the XML message ReturnDeliveryInstructionNotification. The XML message DespatchedDeliveryNotification is used for ASNs.

Note that a standard ERP system from SAP (such as SAP ERP Central Component 6.0 without activated service part management) does not support returns processing.

Effects on Existing Data

Effects on Data Transfer

Effects on System Administration

Effects on Customizing

Further Information

PERFORM Short Reference   Vendor Master (General Section)  
This documentation is copyright by SAP AG.

Length: 2444 Date: 20240603 Time: 051513     sap01-206 ( 77 ms )