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Service Desk (enhanced) ( RELNSV_SMG_320_SUPPDESK )
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Short text
Service Desk (enhanced)
Use
From Release 3.20, the 'Support Desk' is called 'Service Desk'.
You can also create change requests to manage change requests in the Service Desk.
From Release 3.10 SP07, users who have no access to an SAP system, can create a message for your Service Desk, in a web browser. The system data for the message is automatically captured in the background, and sent to the Service Desk in the Solution Manager system.
Effects on Existing Data
Effects on Data Transfer
Effects on System Administration
Effects on Customizing
Further Information
ABAP Short Reference CPI1466 during Backup
This documentation is copyright by SAP AG.
Length: 819 Date: 20240523 Time: 062202 sap01-206 ( 19 ms )
