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Channel Management: Notifications (New) ( RELN_50_CHM_NOTIFICATION )

ABAP Short Reference   General Data in Customer Master  
This documentation is copyright by SAP AG.

Short text

Channel Management: Notifications (New)

Use

The information flow between brand owner and sales and service partners is of crucial importance in indirect sales. Especially when your partners are not so familiar with the partner portal, you need to ensure that they are informed of new leads and opportunities.

Until now, the system has only supported certain information flows, such as the workflow for opportunities or the distribution of leads, alerts in the case of a lost opportunity and notifications in knowledge management, for example, for subscriptions of content management objects.

With SAP CRM 5.0, you can link notifications with all business transactions in channel management, not only when the business transactions are created, but also when the status changes. The system sends the notification directly to the personal e-mail inbox or fax machine of the recipient. Notifications contain, for example, information on leads or opportunities the partner needs to process, or information on the status of the partner's registration and qualification requests. In this way, the brand owner receives a notification when a partner creates new business objects or returns a lead, for example.

Depending on the object and situation, the system triggers the notification using the following techniques:

• Actions

This technique is suitable for all objects that can be linked with actions, for example, all objects within the One Order concept such as activities and tasks, leads, opportunities, and sales orders.

Notifications for individual objects are possible.

You can send notifications that are triggered by actions by e-mail and fax.

• Workflow and extended notifications

Notifications for individual objects and collective notifications for several objects are possible.

You can send notifications that are triggered by workflow by e-mail.

Effects on Existing Data

Effects on Data Transfer

Effects on System Administration

Effects on Customizing

To be able to use notifications in channel management, you must make the appropriate settings in Customizing of Customer Relationship Management under Channel Management-> Basic Settings-> Notifications.

Further Information

BAL_S_LOG - Application Log: Log header data   SUBST_MERGE_LIST - merge external lists to one complete list with #if... logic for R3up  
This documentation is copyright by SAP AG.

Length: 2759 Date: 20240523 Time: 070027     sap01-206 ( 41 ms )